Welcome to The Urban Pet Store!
By using our website and services, you agree to the following terms and conditions. These guidelines are designed to ensure a safe, transparent, and enjoyable shopping experience for all pet lovers who trust us with their furry friends’ needs.
Please take a moment to read them carefully.
- General Information
- This website is operated by The Urban Pet Store, one of the leading pet shops in the country.
- By accessing or purchasing from our site, you acknowledge that you are at least 18 years old or have the consent of a guardian.
- We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
- Products & Descriptions
- We strive to provide accurate product descriptions, images, and details. However, variations in color, size, or packaging may occur.
- All products are subject to availability. If an item is out of stock, we will notify you and may suggest alternatives.
- Pricing & Payment
- Prices are listed in Kenya Shillings (KES) and include applicable taxes unless stated otherwise.
- Payment must be made in full at the time of purchase using our secure checkout system.
- We reserve the right to correct any pricing errors that may occur.
- Shipping & Delivery
- We deliver nationwide. Estimated delivery times are provided at checkout but may vary due to external factors such as courier delays.
- Once your order has been dispatched, we will provide tracking information where available.
- Shipping fees are non-refundable unless the product is damaged or defective.
- Returns & Exchanges
- If you are not fully satisfied with your purchase, please contact us within 3 Days of receiving your order.
- Products must be unused, in original packaging, and in resellable condition to qualify for a return or exchange.
- Certain items such as perishable pet food or personalized products may not be eligible for return.
- Responsibility & Liability
- Our products are intended for domestic pet use only. Please supervise your pets when introducing new toys, treats, or accessories.
- The Urban Pet Store is not liable for misuse of products or injuries resulting from unsupervised use.
- While we source from trusted global suppliers, individual pet reactions may vary.
- Privacy & Data Protection
- Your personal information is handled with the utmost care and will only be used in accordance with our Privacy Policy.
- We do not share customer details with third parties without consent, except as required by law.
- Governing Law
- These Terms & Conditions are governed by the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.
- Contact Us
If you have any questions about these Terms & Conditions, please reach out to us via our Contact Us page. Our team is always happy to help!
Need help?
Contact us for questions related to refunds and returns.
At The Urban Pet Store, we’re more than just a pet shop – we’re pet parents too. These Terms & Conditions are here to make sure your shopping journey with us is smooth, secure, and enjoyable.